Refund Policy

At Riwaj By Sehar, we are dedicated to providing you with high-quality products and exceptional service. If you are not fully satisfied with your purchase, our refund policy outlines the process for requesting a refund.

1. Refund Eligibility

• Timeframe: Refunds are available for items returned within 14-days from the date of delivery.
• Condition: Items must be in their original, unworn, and unused condition with all original tags and packaging. Items that have been altered or damaged are not eligible for a refund.
• Non-Refundable Items: Certain items are non-refundable, including items purchased on sale or customized Articles. Please review the product details for any specific exclusions.

2. Refund Process

• Initiate a Refund: To request a refund, please contact our customer service team at riwajbys@gmail.com with your order number and details of the item(s) you wish to return.
• Return Instructions: After your request is processed, you will receive instructions on how to return the item(s). Please use a trackable shipping method to ensure the return reaches us safely. Return shipping costs are subject to conditions.

3. Refund Processing

• Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet our refund criteria.
• Refund Issuance: If the return is approved, your refund will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be reflected in your account.

4. Partial Refunds

• In some cases, partial refunds may be issued for items that are returned in a condition that is not as originally received, or if the item is returned outside the allowed timeframe.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at riwajbys@gmail.com We will arrange for a replacement or a full refund depending on the circumstances.